Refund and Cancellation Policy

Last updated: April 30, 2026

This policy applies to purchases of HVAC Dispatch Certification course access through HVAC Dispatch Association.

Three-day cancellation window

A purchaser may request a full refund within three calendar days of purchase if the student has not completed the course and has not been issued a certificate.

No refunds after completion

No refund is available after the student completes the course, passes the final assessment, or receives a certificate. Once a certificate has been issued, the training record remains part of the certificate verification system.

Requests after three days

Refund requests received more than three calendar days after purchase are not eligible for refund unless HVAC Dispatch Association determines that a duplicate payment, technical billing error, or access issue justifies an exception.

How to request a refund

Send refund requests to support@hvacdispatchassociation.com. Include the purchaser name, student name, checkout email address, order number if available, purchase date, and reason for the request.

Access after refund

If a refund is approved, course access may be removed from the student account. Refunds may take additional time to appear depending on the card issuer or payment processor.

Chargebacks

If a chargeback or payment dispute is opened, course access may be suspended while the payment processor reviews the dispute.