HVAC Dispatch Association Where Dispatch Runs The Game
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HVAC Dispatch Association

Privacy Policy

Last updated: April 30, 2026

HVAC Dispatch Association collects only the information needed to sell course access, operate the training site, track student progress, issue certificates, and verify completed credentials.

Information we collect

  • Account information, including name, email address, username, and password credentials.
  • Billing and order information collected through WooCommerce and payment processors such as Stripe.
  • Course activity, including lesson completion, knowledge check attempts, final assessment results, certificate number, issue date, and certificate recipient name.
  • Technical information such as browser type, device information, IP address, cookies, and site activity needed for security, analytics, checkout, and login sessions.

How we use information

  • To create and manage student accounts.
  • To process orders, grant course access, and provide receipts or account notices.
  • To save course progress, grade assessments, and issue certificates.
  • To provide public certificate verification when a certificate number is searched.
  • To protect the site, prevent misuse, troubleshoot technical issues, and maintain business records.

Certificate verification

Issued certificates may be verified through the public verification tool. A valid search may display the recipient name, course title, issue date, and certificate number so employers, organizations, or clients can confirm the credential.

Payment processing

Payment information is processed by third-party payment providers. HVAC Dispatch Association does not store full credit card numbers on this website. Payment processors may collect and process payment information under their own privacy and security practices.

Information sharing

We do not sell student information. We may share information with service providers that help operate the site, process payments, host the website, send transactional emails, maintain security, or comply with legal obligations.

Records and retention

Course completion, assessment, order, and certificate records may be retained as business and credential records. These records help students access their training history and allow issued certificates to remain verifiable.

Your choices

You may contact us to request review or correction of account information. Certain order, completion, and certificate records may need to be retained to maintain accurate business and credential records.

Contact

Questions about this policy may be sent to support@hvacdispatchassociation.com.